From The Road

From: Harvey Goldsmith
Subject: RE: Rip Off’s
Date: June 7, 2010 2:29:19 PM PDT
To: Bob Lefsetz
Cc: Rob Light, Peter Grosslight

Rip offs
I am here at Wolf Trap with Jeff Beck.
We have sold very well including apparently quite a lot of Lawn Tickets. This is unusual I am told as most venues give them away.
We are paying full rent (including a lot of rent overage).

Yet this venue has the audacity to charge 35% for merchandising.

I have been trying to sort this for 3 weeks.
The person in charge Peter Zimmerman decided to go home rather than discuss this with me.
Most acts will virtually double their prices for merch. to deal with this.
A lot of artists complain and then don’t bother.
The venue manageress Barbara told me that if I thought the charges were too high I should NOT sell merchandise!!!!
She said a number of acts don’t sell.
What kind of an answer is that!!!!!!!!!!!!!!!!!!1
I am sick of it.
Why are we constantly having to rip our audiences off dealing with these bad practices because the "business!" is too lazy to confront.

I have knocked our prices down for merch. to stay the same or better.
We are very proud of the range we have produced and want people to buy at fair prices.
We are touring to promote and sell CD’s.

Why in Washington do I have to sell at more than retail just to satisfy this GREEDY venue.
Why does the Wolftrap audience have to pay more than any other city.
Why do the agents and managers just carry on as if nothing has happened when this year ticket sales are haemorrhaging.
It’s time to stop otherwise there will be no 35% to charge.

Harvey Goldsmith.

Imogen Heap Sings The Blues

Complaining gets you nowhere.  Especially in this economy, where people are losing their homes and feel lucky to have jobs.  Yet Imogen Heap is tweeting that she can’t afford to tour?

Can’t afford it?

Can’t afford to do it the way she wants to, with full production, so she can give attendees the gig of their lives.

Mmm…  Some of the best shows I’ve ever seen have featured naked stages.  And I’ll add that one person and a piano or an acoustic guitar can reach me in a way that a full band and stacks of amplifiers oftentimes can’t.

But what troubles me even more, is Imogen Heap entitled to make a living making music?

Her shows aren’t selling out.  Whose problem is that?  She blames Live Nation, but famously artists are in control of ticket prices.  Sure, there are add-ons, and they’re in many cases heinous, but what it truly comes down to is whether you’ve got an audience that wants to see you.

Maybe Ms. Heap is burned out.  From doing all the social marketing for her album.  She worked on it for eons and it sold in mass quantities very briefly, like so many other projects today.  Maybe Imogen just wasn’t innovative enough.  Or she’s lacking a good team.

Today it’s about a steady stream of product.  Instead of getting ten bucks from your fans every two years, get a dollar or two from them every month.  Yes, Imogen could constantly be releasing new material, which hard core fans would have to own.

I’m not sure whether she’s released special packages, but Trent Reznor booked almost two million dollars in revenue from a limited release of an album plus extras over two years ago.  This is not a new paradigm.  And you don’t find the buyers complaining.  Just like all those purchasers of the Beatles’ USB thumb drive with all their remastered albums.  Makes no sense to me, but buyers wanted it, it sold out.  Isn’t that the essence of fandom?  The hard core is willing to invest deeply in what the rest of us cannot comprehend?

If it’s money Ms. Heap wants, she can sell out.  She can be a songwriter for hire, do endorsements, take all offers.

But she wants to be an artist.  That’s admirable.  But she’s not entitled to make a good living doing it.

That’s what’s topsy-turvy about our industry.  The money is now first.  And it’s not only the labels and Live Nation, it’s the performers themselves.  Aware of the exploits of Led Zeppelin, reading the grosses of U2, they want some of that money.  But maybe that money is now unavailable.  Or can be gotten only by a very few.  Isn’t this what’s wrong with the media business in its entirety?  From music to movies to newspapers?  People complaining that they’re just not making what they used to?

And let’s not focus solely on theft, that’s a knee-jerk reaction.  Craigslist helped kill newspapers, by making almost all classifieds free. Craig Newmark is not complaining.  He’s leaving money on the table.  He’s not doing it to get rich, he wants to provide a service to people, which they love.  Isn’t this like the artists of yore, who put their audience before their pocketbooks?

I can’t buy a house.  I certainly can’t buy a private jet.  And I don’t go out for restaurant meals every night.  Because I can’t afford it!  So, when Ms. Heap says she can’t afford to tour the way she wants to, I have little sympathy.  If she told me she couldn’t eat, didn’t have a roof over her head, that would be different.  Then again, if it was because she couldn’t make enough money from playing music, I’d tell her to get a day job, like the rest of the wannabes.

Furthermore, she seems unaware of Eventful.com, which allows you to book a tour where your fans are, on demand.  Sure, she may live in the U.K., but even KISS used this to route their tour.  Is her agent unaware of this service?

Once you start bitching, once you start begging, people start abandoning you.  They can’t stand the desperation.

The key is to build upon what you’ve got.

And not to yearn for the past.

Can Imogen Heap complain that she can’t make money off of records because so many people steal music when she’s using Twitter and YouTube free for her marketing campaign?  And it’s not like either of those companies is making any money.  Deep pockets are sustaining them now, but not forever.  The highway is littered with the detritus of failed startups.

You can’t complain about new media and use it at the same time.

And even if you eviscerate P2P file-trading, people still only want to buy the single on iTunes, and a performance on TV means less, as does print hype…  If we start turning back the clock, where do we stop?

Music is a calling.  It’s a privilege to earn a living making it.  We look to our artists as beacons, doing it their own way, willing to sacrifice in the process.  So, we the public are doing jobs we hate, working in offices, performing drudge work, and in addition we should be worried about the worries of prima donnas?

Not that Ms. Heap is a prima donna.  But it’s hard to have sympathy for her here.  It’s like Procol Harum or Peter Gabriel complaining they can’t take the same fifty piece orchestra from the record on tour.  These acts make do.  They use a synthesizer, or hire local hands. Is it as good as the vision in their heads?  No, but they live in the real world.

And what intrigues us in the real world is those who test the limits of the construct with the few assets they do have.  Who dig down deep into their psyche and wow us with the result.  Sure, you can hire the best producer and musicians and pay a fortune to record for months, but if that worked, Michael Jackson’s post-"Bad" albums would have outsold "Nevermind", but they did not.

Imogen…  Follow your muse.  Stop marketing, tweeting and blogging ad infinitum and take a break…that’s when insight arrives, when you’re doing something else, taking a shower, on a hike, reading a book…  There’s a better way out of this dilemma than complaining.

Rework

Buy this book immediately.

And I hate business books.  They’re always written by someone who’s been successful, telling you if you just do it their way, you’ll be rich too.  They don’t account for your personality, they certainly don’t account for your industry.  They just give you hope.  That if you read this book your prayers will be answered, you’ll get rich!

"Rework" isn’t supportive, it’s oftentimes negative.  It’s telling you the way everybody else says to do it is the wrong path.  You’ll get the idea just by reading the chapter titles:

"Learning From Mistakes Is Overrated"

"Planning Is Guessing".

"Why Grow"

Everybody’s trying to get rich, by coming up with an idea that someone else will fund and the public will ultimately buy, on the stock exchange, allowing you to cash out and lie on the beach.

Is lying on the beach that much fun?

Not for someone who’s built a business, who’s sweated and nurtured an idea into reality.  That’s what turns them on, not leisure.

Not that you can’t get rich by investing your own funds and staying private.  But is that the goal, beaucoup bucks?

Our society is so screwed up.  We alternately revere and excoriate bankers.  We envy their money.  College students are dying to work in finance.  And the bankers themselves?  They all want to be artists.  Yup, if you don’t know a banker who’s a secret guitar player, who wants to play in a band, you don’t know any.  They’ve subjugated their desire in pursuit of money.  They refuse to flower, to find their own way, to ask themselves the hard questions, to take the road less-traveled, they’d rather just play it safe, doing it the way their parents told them to.

"Rework" says first and foremost you need to make a dent in the universe:

"To do great work, you need to feel that you’re making a difference.  That you’re putting a meaningful dent in the universe. That you’re part of something important."

This doesn’t mean you’ve got to find the cure for cancer.  It’s just that your efforts need to feel valuable.  You want customers to say, ‘This makes my life better.’  You want to feel that if you stopped doing what you do, people would notice.

You should feel an urgency about this too.  You don’t have forever.  This is your life’s work.  Do you want to build just another me-too product or do you want to shake things up?"

Once upon a time, Wall Street built America.  Now it only makes money…for its inhabitants, oftentimes screwing the rest of us in the process.  A dent is being made, that’s for sure, but it’s in America’s wallet.

But even more importantly, "Rework" says to "Scratch your own itch":

"The easiest, most straightforward way to create a great product or service is to make something you want to use.  That lets you design what you know – and you’ll figure out immediately whether or not what you’re making is any good."

Napster was successful because Shawn Fanning wanted to use it.  He had a desire to trade files amongst his friends.  And his passion was also driven by a desire to provide this service to others, who couldn’t even conceive of P2P file-sharing until he invented it.

Needless to say, Napster was a gargantuan success.  It was simple to use, and it delivered not only what was in your record store, but much more, including concerts/live takes/studio alternate takes that you never heard, but wanted to listen to.

What did the music industry do?

Shut it down.

Rights holders still don’t get it.  As long as they try to protect their revenue stream by withholding innovative ways to listen to music, they’re doomed.  Because this doesn’t help people, this doesn’t put a dent in the universe.  And they can’t create something desirable because they’re too removed from the end user, they don’t know what he wants.  If you’re rich and get all your music for free anyway, why should you worry about whether the public has access to the history of recorded music at a cheap price?

This is also why so many music startups have failed.  The creators wanted to get paid, they didn’t really care about getting the music to listeners or helping musicians.  And people could tell.  ReverbNation provides a service where it’ll scrape the Web and tell you the age, social networks and other information of those on bands’ mailing lists.  Privacy be damned, we’ve got to make money!  That’s a doomed plan. 

As for Rhapsody and Napster, they’ve got lousy interfaces…they broke the rule, they didn’t create what they wanted, everybody wants usability, isn’t that Apple rule number one?  It isn’t about including everything, just the necessary thing.

The starting point for too many of today’s entrepreneurs, and "Rework" hates that moniker, is the wrong place.  The motivation is wrong, and all the basics of business are thrown out the window…  What is the road to profit?  Don’t spend more than you make…  

What we hate about bands today is they don’t speak to us.  This is the main crime of SiriusXM.  It’s made for a theoretical listener who doesn’t exist.  One who likes bogus bumpers and sunny presentation of patter you already know or is irrelevant all the while playing the same damn tracks over and over again.  I’m a subscriber, I’ve already heard them!  How about making stations for me!

But that would be too risky.

I’d like to sit Scott Greenstein down and make him listen to the jive talk on SiriusXM.  I’d like to see him smile and say he likes it.  But he doesn’t!  Mel Karmazin cares about the bottom line, not the listeners, which is why subscriptions barely tick up.  It’s not about the price so much as creating a desirable service that people want to listen to!

But that’s not reading "Rework".  Every page, you’re nodding your head saying "That’s right!"  It’s like finally finding a friend you can connect with, one who knows a little bit more than you, who will challenge you, make you think, help you choose the correct path and inspire you to do your best work.

P.S. "Draw a line in the sand":

"As you get going, keep in mind why you’re doing what you’re doing.  Great businesses have a point of view, not just a product or service.  You have to believe in something.  You need to have a backbone.  You need to know what you’re willing to fight for.  And then you need to show the world.

A strong stand is how you attract superfans.  They point to you and defend you.  And they spread the word further, wider and more passionately than any advertising ever could.

Strong opinions aren’t free.  You’ll turn some people off.  They’ll accuse you of being arrogant and aloof.  That’s life."

Amen.

Isn’t that the essence of rock stardom?  Having enough rough edges that you hook the audience?  Rock stars of yore stood for something, they were hated by many, but loved by more than enough to insure huge success.  Once upon a time, Bon Jovi was a renegade.  Then he played it safe.  Those who remember when will still go to the show, but no one wants to hear the band’s new music…  Selling out and going country?

As for GaGa, people hate her because she’s successful, but what does she stand for?  Perez delineates her outsider status, but wouldn’t it be better to come up on stage without the costumes and say I’m not the prettiest girl in the world, but I’ve got talent, and that’s enough?

P.P.S. "Standing for something isn’t just about writing it down.  It’s about believing it and living it."

Once upon a time, people believed Vincent Furnier was Alice Cooper.  When he started playing golf and spewing establishment politics, his hits dried up.

If your goal is to make it so you can hang with the fat cat bankers on their private planes, you’re screwed.  Once an outsider, always an outsider.  The establishment can come to you, but you shouldn’t go to them.  Otherwise, word will come out how you whored yourself out for their benefit, and that you just want to separate yourself from your fans.  Metallica puts fans first.  Do you see James Hetfield at the Metropolitan Museum Costume Institute Ball?  He may fly private, but it’s on his dime, he earned it.  You believe Hetfield is still that angry, passionate, insightful outsider guy, which is why Metallica can still sell tickets.

P.P.P.S. "The problem comes when you postpone decisions in the hope that a perfect answer will come to you later.  It won’t.  You’re as likely to make a great call today as you are tomorrow."

Indecision leads to paralysis.  You’re trying to get it so right that you do nothing at all.  Both artists and labels are victims.  You have a big hit, you’re so intimidated that you take forever on your next project and it ends up overlabored and uninspired.  As for labels…without a solution to the Internet, they ignored it.  So, to quote my buddy Jay Frank: "Music companies are still transitioning from CDs to digital downloads, while the consumer is transitioning from digital downloads to cloud-based streaming.":

Be So Good They Can’t Ignore You

Sounds simple.  But most people don’t heed this advice.

Practicing the piano for ten years does not make you creative.  It just allows you to replicate what’s been done before.  But writing something new?

People put in the effort and wonder why they’re not famous.  The world is filled with journeymen, skilled at their jobs, just check out the band in the lounge, frequently those cats can play.  But they’re not famous.  Because to be famous you’ve got to make jaws drop, people have to forgo other activities to see you, people have to want to tell others about you.

In order to succeed, you’ve got to innovate.  In such a way that a large percentage of the public cares.

There’s always someone who is breaking so many rules that few can get into their music.  You know, the lead can’t sing, but that’s intentional, why be like the guys on Top Forty radio?  And the time changes are there to demonstrate they’ve got chops, not just anybody can play this music.  And the noise represents anger…  Why is it so many unlistenable acts can write a complete thesis on why their music sounds like it does but you don’t want to listen to it?

Conversely, there are those who insist on playing by the rules, taking the easy way out.  You might make it, but it’s going to have little to do with your talent.  It’s gonna be about your relationships and your marketing, and your spot in the firmament is always at risk, someone may steal your thunder, whereas nobody’s gonna steal Springsteen’s thunder.

Bruce’s way out was the live show.  In an era where bands were four or five pieces, the E Street Band was huge.  And they were honed and practiced.  To the point when you saw them live, you were blown away, even if you didn’t know the material.

This is the essence of Phish.  With a few additional elements.  A sense of humor, a willingness to take risks, the choice to not do it the same damn way each and every night.

Then there’s Elton John.  A nobody one day, everywhere the next.  That was the power of "Your Song".  Furthermore, when you bought the album you found out Elton wasn’t a one hit wonder, and that NOTHING ELSE ON THE RECORD SOUNDED LIKE YOUR SONG!

You never know when the audience will get it.  I keep talking about seeing Prince at Flippers Roller Disco.  I liked "Dirty Mind", but I had no idea this guy took his music this seriously, that he was this good a guitar player, this good a performer.  I went home and played the album incessantly, and am still testifying about this show DECADES later!

It’s an incredible challenge.  To employ a classic art form, pop music, but come up with something new.  But it’s this new thing that excites us, that not only makes our blood boil but makes us tell everyone.  Kind of like "District 9".  My inbox is filled with fans.  People saying it was their favorite movie of 2009.  The establishment didn’t get it, they’d rather fawn over "Avatar", but "District 9" got inside your system and affected you much more than James Cameron’s opus.  "District 9" had allegory, had humanity, felt real even though it was science fiction, the film could not be denied.

Too much of today’s music can be denied.

You can play it for a friend and he can ignore it.

But you could not ignore Jimi Hendrix…  Nothing else sounded like "Are You Experienced"!

"Like A Rolling Stone"?  Like nothing else on the radio.

And my go-to track from this decade, Gnarls Barkley’s "Crazy".  It sounded like a late night gin-soaked romp, you heard it once and needed to hear it again and again.

We’re in the era of marketing.  Because it’s so damn easy.  You can just go online and tell your story.  And isn’t it interesting that as more people are selling, fewer albums are moving…both sales-wise and emotionally. 

The key is not to find a way to get your music in front of people.  The key is to create music so good that it builds its own audience. You’ve just go to put the track online and people find you!

This is so hard.  It not only requires perspiration, it demands INSPIRATION!  And inspiration comes in a flash after tons of hard work.  It’s not about coming up with a track in service of your image, that’s the Pussycat Dolls, which have the lasting power of a popsicle.  It’s about having a song so good that people need to play it not caring what you look like.

The basic tools have been denied.  No one wants to work on songwriting craft, they’d rather come up with something alternative and different.  But Hendrix was a very good songwriter.  And as out there as Dylan was on record, his songs went on to be hits for numerous people.  Hendrix did a great job with "All Along The Watchtower".  And Rod Stewart did a great take of Jimi’s "Angel".

These songs had verses, and choruses.  "All Along The Watchtower" had lyrics that could not be written by Justin Bieber.  "Angel" had an innovative intro and changes that hacks would not even risk.

Don’t throw out the verse, chorus, bridge paradigm.  Refigure them in such a way that your music is still appealing, even though it’s slightly different.  And great vocals never hurt.

That was the Beatles’ genius.

That is your challenge.