The Power Of Twitter

Maybe Randy Phillips should spend more time on the Internet…  (Love ya Randy, love how you adjusted to the feedback, changing your attitude, welcome to the blogosphere!)

And ain’t that just the point.  If you’re living in the old world of phone calls and TV advertising you’re doomed to the scrapheap. All the action now takes place online, in the social media world, where one fan speaks to another.  Hell, Consumerist picked up this story and 99 people chose to respond…  Good on Live Nation!  Obviously someone was following their Twitter feed and responded accordingly.

Print ads are a waste.  That’s what promoters tell me.  It’s about infiltrating the social media world.  In other words, in an era where most people don’t even know the show is happening, how do you get fans of the band to tell other interested customers to come?

That’s what blows my mind.  How people know.  I went to see Laura Marling last week at the El Rey.  The place was full.  Sure, the tickets were eventually on Goldstar for $10, but they were only $20 to begin with.  I didn’t see any obvious indicators.  Maybe I’m just out of touch, maybe she’s getting airplay on NPR, which I avoid like the plague, not wanting to be a member of that club.  I found out via e-mail, I had no idea who she was previously, even though this was her second album.  And when Laura played with her band, almost entirely acoustic, it was magical, made me want to see her again and only have positive things to say about her.

And then there’s that story by Greg Kot.  About the flourishing of club and theatre acts with quotes from Jerry Mickelson.

I got that in e-mail too, but what inspires me is it’s suddenly about the music, going for an intimate experience at a fair, cheap price.

But my main point is anybody railing against social media is missing the boat.

If I hit traffic on the way to the Hollywood Bowl, I search Twitter to find out what’s going on.  Not only did I learn others were frustrated too, but that there were other concerts happening in Hollywood that I hadn’t even heard about.

People think Twitter is about self-promotion.  No, really it’s about information.  It’s where you go to find out what’s going on RIGHT NOW!  Traditional journalists can’t move that fast.  Hell, a passenger was tweeting about his experience when Sully landed his plane in the drink.

So bookmark this page:

Next time there’s an earthquake or you hear an unexpected noise, search on it.  That’s how I found out they were celebrating the Santa Monica Pier’s anniversary with fireworks and my neighborhood wasn’t blowing up.

And I know you iPhone users are up to speed, but there’s a new full-featured Twitter app for your BlackBerry, download it here:

It may not be as fluid or intuitive as you desire, but it’s full-featured and a big leap forward from what was available previously.

And, of course, all newbie Twitter subscribers should download Tweetdeck for their home computer, it’s free, it makes Twitter streams comprehensible:

Just say yes when it ask for permission to download Adobe Air upon which it runs.

Who to follow?

That’s the issue.  It’s impossible to be comprehensive, it’s impossible to know everything.  But if you’re selling something, if you’ve got any contact with the public, you should have a Twitter feed, that you monitor.  Utilize a moniker akin to your real life identity, so people can find you.  Don’t only spread the word, but troubleshoot, respond to problems.  Because you won’t only make one person happy, the word might spread through the Net, burnishing your image in unforeseeable ways.

Randy Phillips One More Time

Wow!  Bob, I never said that the business was fine or even that consolidation (SFX to Clear Channel Entertainment to Live Nation) was good for the business. I, actually, yearn for the way it was when I was a young manager using local promoters to promote my clients.  I knew them and their families, personally, and they knew what was best for my clients in their respective markets.  Some of them couldn’t make payroll if they didn’t sell tickets to a show.

The live entertainment industry is not healthy, even though AEG Live is having our best year in a long time.  We have taken financial hits over the years, also, but Phil Anschutz and Tim Leiweke have vision and staying power, a bit to the dismay of the rulers of the universe at LN.  Sometimes I envision a world where the promoter roll-up didn’t happen and AEG Live didn’t have to exist.  In light of the fact that this was a fantasy reflection, thank God AEG Live and the handful of independent promoters left (Greg/Sherry, Seth, Arne/Jerry, the Franks, etc.) are still here.

Since I cannot continue to keep this dialoque going, I probably should stop taking the bait everytime you say something about my company or me.  What will you say in 5 years if Justin Bieber isn’t just a massive commercial shooting star and actually proves the haters wrong with a productive and blossoming career?

The truth is I love reading and engaging in this blog because Bob does occasionally get it right and it gives us all a forum to vent.

Photo Of The Day

You should have seen it in the physical newspaper.  Atop the second page of the Arts section.  Talk about not happening…

It’s fun to go to the show of the new and developing artist and find empty seats during the midst of a thrilling set.  Your heart palpitates, you get the distinct feeling you’re at the birth of something great.  But when the act is already known and you’re surrounded by empty seats, when you can stroll right down and sit in the very first row, it’s sad.  So sad, you feel sorry for the performers.  That they’re past their peak.

And you never go again.  It’s just too depressing.

Unless years later, they play a club, and you go for the intimate experience, hoping and praying they’ve still got it, even though most times they don’t, it’s pure nostalgia.

What happened to the concert business?  Did it forget what it was all about?

Cool.  That’s what music was.  And believe me, some dude walking around in a sandwich board advertising $10 seats for Maroon 5 ain’t cool.  "Tonight Only!"? God, talk about hucksterism, what next, is Live Nation gonna bring Billy Mays back from the dead to shill tickets on TV?  But at least Mr. Mays was fascinating. That beard, that intensity, that belief, even if you had no desire to buy the products he hawked, you couldn’t stop watching.  It’s easy to stop watching today’s musical acts.  Oftentimes, they’re talentless, the creation of producers, and they’re so whored out to the Fortune 500 that you can’t believe in their tunes or their persona anyway.  I mean how did we get to here?  From Bob Dylan drawing a line between us and them and the performers becoming them?

Maybe we blame Michael Cohl.  For buying that Stones tour back in ’89.  He made it look like national tours were the way to go, pay the act a pile of money and then scalp your own tickets, do whatever it takes to make a profit.  But the Stones went clean.  It only works if the draw is such that every ticket will move no problem.

Used to be you played the venue that fit the size of your act.  The goal was to sell out, leave people outside the building wanting to get in.  Now Live Nation owns sheds and implores you to play there even if it’s not right, even if you can’t sell the tickets.  And they pay you nationally, outbidding AEG so they can get you in their venue.

Now what?  Now that the formula is no longer working?

The guarantees have to come down.  We’ve got to go to percentage deals.  Acts have to share in the upside and the pain.

And if they won’t, they’ve got to play to empty seats.  Talk about a career-killer. Like there could be another Lilith Tour?

And everybody remarks how the discount tickets are training people to wait.

And all we hear from the usual suspects, not only Irving and Rapino, but Randy Phillips, is that everything is fine.  That would imply that these problems are anomalous, but that’s untrue, the problems run deep, mainstream music just isn’t cool enough.

Dance music is cool.  That’s why Electric Daisy was so profitable.  And the fact that it was cheap.  You had to be there.  Be at the Lilith Fair?  No, that’s creepy.

Acts need to underplay the market.  Tickets have to be inexpensive.  Paperless must rule, so that only true fans get in.  Yup, you could start rehabilitating the market overnight.  As for cool acts…

No, everybody’s greedy, the acts too.  They want more money.  And it’s the money that’s screwed up the music business.  Music is a calling, if you’re not willing to play for free, you’re not any good, you’re never gonna make it, it’s just too hard.  But seeing the manufactured overnight success stories, today’s wannabes want it all right now.  And concert promotion is not about music, but money.  Otherwise, why would Randy Phillips be telling us how great Justin Bieber is.  Everybody knows Bieber sucks, that he’s a kiddie phenomenon akin to Tiffany and New Kids On The Block, but Randy says he’s great because he’s selling tickets.  Hogwash.  

Used to be the public was clueless and the artists spoke the truth.  Now it’s just the opposite.  The public knows the score and the artists are clueless and the businessmen are full of shit.  This is a way to run a business?

(The photo of the day is the lower one, showing the empty seats, click on it to blow it up.  But, also blow up the one above, showing sandwich man…yup, like the guy who hangs out in a costume at Westwood and Olympic and implores us to go to the local Subway…that’s how fulfilling a Maroon 5 show will be, whereas it used to be a concert was the experience of a lifetime, but that was back when the bands took risks, when the show wasn’t on hard drive, when it wasn’t about dancing and production and everything but the music.)

Duty Now For The Future

SIXTIES

The Beatles and the British Invasion prove there’s a huge appetite for music amongst the baby boomers.  An era of experimentation is ushered in, aided by FM radio.  It’s about the statement.  If you want to know what’s going on, you buy records and listen to the radio.


SEVENTIES

The sixties hang over until about 1973, when the labels are acquired by conglomerates, Lee Abrams programs FM hits and music explodes until corporate rock kills it and disco surges and then they’re both dead.


EIGHTIES

Music is saved by MTV.  The power of television eclipses the power of radio.

NINETIES

The Tommy Mottola era.  You let the media do your promotion.  You create two-dimensional acts that are hyped to high heaven by print, TV and radio, driving customers to buy overpriced CDs.  No act lasts, but revenue is staggering.

2000

Napster.

It’s like the train hit a brick wall.  Or rode ride off the cliff.  And the old players are still bitching about it.

MTV played no music.  Radio had too many commercials.  People only wanted the single and stole all the music they needed.  And the end of the music world was predicted.  But this is not what’s happened.  Despite lack of recording revenue, more people are making more music than ever before.  And more people are listening to more music than ever before.  Music is accessible to all.  THIS IS A BAD THING?


2000-2010

The major labels bitched themselves into irrelevancy. They own radio and TV, which is like owning the "Perry Como Show" when everybody’s tuned into FM.  And since the "Como Show"’s ratings are declining, they make everybody who appears sign a contract coughing up a percentage of all their revenue.  It’s unfair.  And who wants to watch the "Como Show" anyway?

Touring…  Blend the demand of the early seventies with the ubiquity of the nineties and the economic run-up prior to the 2008 crash and everybody thinks there’s an unending demand at inflated prices.  But there’s not.  Music doesn’t drive the culture, like in the late sixties and early seventies.  Media is self-programmed today, no one can get everybody to pay attention.  And the economy sucks.

So we’ve got a recording industry and a touring industry that are desperately trying to hold on to what once was, endlessly telling us it’s the best system ever, as if IBM took out ads saying how great the IBM Selectric typewriter still is.  As if Sony advertised the Discman, never mind the cassette Walkman.  As if every Apple product didn’t supersede the one manufactured by Sony and Samsung didn’t make the best televisions.  Evolution has changed the landscape.  And left us with chaos.

CHAOS

This is what has everybody frustrated.  The old model is decaying.  And old media chroniclers are up in arms about it.

But we can now view trends.

1. Files have replaced CDs

Quote all the SoundScan statistics you want.  Then call Eric Garland at BigChampagne.  Illegal trading of files far outstrips physical sales, to the point where the latter are essentially irrelevant.  End result, everybody’s got a lot of music, and this is good.  The only piece of the puzzle left is to move the public to paid services providing everything all the time for a low price.  Emphasis on low price.  The majors refuse to win this war, refuse to collect a little if it insures they won’t collect a lot. But rental/streaming/rented tracks living on handsets is the legal solution that’s imminent.  Just like digital books.

Kindle made inroads.  The iPad tipped the scales.  Now Amazon sells almost twice as many files as hardcover books.  And this is a good thing.  No manufacturing and no wasted hours controlling/maintaining/evaluating inventory.

2. No one wants the new music of old stars

But there’s a desire to hear something new.  But the oldsters will not start over, they will not play to empty houses, they’re afraid to give up what they’ve already got, just like the labels, therefore although they book the majority of revenue, they’re irrelevant.  Headed straight for the scrapheap.  Going to their shows is like reading year old newspapers or your school annual.

3. New music

The old powers are trying to perpetuate the old ways.  But despite hype in major media, most people don’t bond to today’s evanescent radio stars.  You know how we can tell?  No one wants to see them live!

4. Truly new music

We’re in the midst of a revolution, that’s what you can’t see amidst the chaos.  People have not stopped making music.  Everybody has access to recording equipment, everybody has access to distribution, leading to an incomprehensible marketplace.  But for how long?

Search was baffling until Google.  Now no one complains they can’t find what they’re looking for online.

In a matter of years you’ll be able to find all the great new music.  Algorithms won’t be irrelevant, but human opinion will be key.  In other words, the musicians doing it for the music first will beget online sites where it’s about the music first instead of profit/selling advertising.

5. Credibility/Trust

The new acts are not imitating the American Idols, nor are they imitating the pop stars du jour.  First and foremost, there’s nothing to imitate in the "Idol" paradigm. Everyone’s singing old songs.  To fewer people!  You can reconfigure "Idol" all you want, but it’s history, and even "X Factor" will be its own private backwater, because people don’t want homogenized, soulless crap.  If you think they do, you believe we still live in the nineties.  And you can’t imitate the pop stars, because the average person has no access to the hit producers.

No, the modern musician is writing his own material and recording in his bedroom or basement.  Sure, some are dunning you to listen, most are crap, but the underlying scene is healthy and portends a new golden era.

It’s all about technology.  Now there’s no intermediary who gets to say no.  Just like there’s no intermediary to insure success.  You make your music and if it’s good, your friends like it.  And then their friends.  Word spreads online.  But because of the cacophony of information, traction is tenuous, development is slow.  The end result is only the most dedicated persevere.  Those who whine loudest retreat to graduate school or the dullness of a day job.  Whereas modern day Bruce Springsteens play in bars waiting for their Jon Landau to recognize their excellence and spread the word.  One blog post by the right person and you’re suddenly on your way.  If you’re great.

6. Great

That’s all we’re interested in.  There’s too much information and too little time.  You’ve got to be great to keep our interest.  Which is why the Zune can’t compete with the iPod.  Why have pretty good if you can have great?

Acts have been woodshedding for years.  Lifers know it’s about the music more than self-promotion.  Anybody who laments they can’t get signed, that no one will back them financially, that they’re not on television, should be ignored.  This is the last gasp before giving up.  Legends don’t bitch, they put their heads down and keep on keepin’ on.

2010-2020

People will pay for music.  Revenue to labels and musicians could be lower, but it won’t pay to get it for free, it will be too easy and too cheap to pay.

Acts won’t charge a fortune for personal appearances.  Old acts on their way out can rip you off, substantial acts girding for the future have to charge reasonably, so concertgoers will take a chance, so fans will keep on coming.  It doesn’t matter what Irving Azoff and Michael Rapino and Randy Phillips and Jerry Mickelson have to say.  They’re too old.  The aged infrastructure will fall by the wayside and be replaced by a younger generation which doesn’t put money first.  Because there’s just not enough cash in music.  If you want to get rich, be an athlete, go to Silicon Valley, become a banker.  Music is akin to archery or dressage or some other obscure Olympic sport.  You do it for the love of it.  But the public admires passion, they’re drawn to people who do it for the right reasons, and the underlying power of music allows it to blow up in the way an obscure sport cannot.  Then again, extreme sports have put a dent in Little League and all the hyper-competitive youth sports of yore.  It’s now about self-expression, being a member of the group.  This is the opposite of the old wave music business, where elder fat cats tell you how to do it and they build stars surrounded by posses that insulate them from the real world.

CONCLUSION

The bad news had to come before the good.  Seeds have been planted that are going to flower into a healthy music scene.  Where people are drawn to new acts expressing themselves from the heart beholden to no one.  And intermediaries won’t be gatekeepers so much as conduits, akin to the trusted deejays of yore.

Doesn’t matter what the RIAA says.  Nor Lucian Grainge or Irving Azoff.  Or me.  That’s what the old wave doesn’t understand.  The technology has empowered the public.  Change is happening organically.  It cannot be stopped.  And just like open source software employs the crowd to create something great for free, the crowd will determine what will be successful in the future.  It won’t be top down marketing, but bottom up.  It’s won’t be about dousing a building with gasoline and lighting a blowtorch, but assembling kindling, lighting a match, nurturing the flame, gently placing more twigs on the fire, growing it to the point where it’s almost self-sustaining.

The glasses are coming.  We’re all gonna be able to focus and see.  The great acts will triumph.  Sure, crap will still exist, but unlike in the nineties, it will be the sideshow.  The main attraction will be acts that are all about the music, not dancing, not appearance, not the show, but what you hear in your ears.  After all, isn’t that what music is all about?