The Customer Is King
It wasn’t about Napster. Otherwise when the music industry succeeded in shutting the service down CD sales would have burgeoned and happiness would have reigned. The customers just went elsewhere. An endless game of Whac-A-Mole ensued. Suddenly there was KaZaA. And eventually BitTorrent and the Pirate Bay. Turns out consumers didn’t want Napster, they wanted […]

