{"id":21784,"date":"2025-03-11T18:30:00","date_gmt":"2025-03-12T02:30:00","guid":{"rendered":"https:\/\/lefsetz.com\/wordpress\/?p=21784"},"modified":"2025-03-11T18:30:00","modified_gmt":"2025-03-12T02:30:00","slug":"re-southwest-bags-no-longer-fly-free","status":"publish","type":"post","link":"https:\/\/lefsetz.com\/wordpress\/2025\/03\/11\/re-southwest-bags-no-longer-fly-free\/","title":{"rendered":"Re-Southwest\/Bags No Longer Fly Free"},"content":{"rendered":"<p>They\u2019ve potentially just lost so much of the touring business. Free bags has been a budget-saving godsend. And Nashville is a hub!<\/p>\n<p>Lisa Arzt<\/p>\n<p>___________________________________<\/p>\n<p>I&#8217;m with you here.\u00a0 A long time LUV customer and at one time investor, because I loved the service. But times change and unfortunately so did this business model.\u00a0 They occupied a unique niche in their\u00a0industry but now it finds\u00a0itself attractive for a\u00a0PE flip&#8230;a little lipstick on a pig (a pig that they may have made) and sell it for\u00a0a quick buck.<\/p>\n<p>I know Elliott Management well enough.\u00a0 They buy distressed properties and turn them around for investors.\u00a0 They did a great job for my old company, at least maximizing the sales price.\u00a0 The buyer, employee or customer, not so much.\u00a0 The business will be history soon after they sell it.<\/p>\n<p>PE firms don&#8217;t hold onto investments longer than 5 years.\u00a0 This is not a Warren Buffet model.\u00a0 PE firms must raise funds every few years and to attract new investors they have to show the returns on the previous funds.\u00a0 You optimize returns by quick flips, not by operating. Just do whatever you can to optimize a sales price, never worrying about the long-term business model.\u00a0 That&#8217;s why I refuse to partner with PE firms (or buy real estate that is being flipped).\u00a0 Our goals are not aligned.<\/p>\n<p>Delta and UAL have had good runs over the last 18 months&#8230;LUV not so much.\u00a0 So Elliott is willing to do whatever it can to improve a few extra decimal\u00a0places on the sale.\u00a0 Unfortunately their timing is poor.\u00a0 A recession is coming&#8230;cost of capital for this capital intensive industry is high today and going higher&#8230;and it has been a crappy industry with the exception of LUV pre-pandemic.<\/p>\n<p>See you on another airline.<\/p>\n<p>Ed Kelly<\/p>\n<p>___________________________________<\/p>\n<p>I\u2019m gutted . \u00a0. . like you, I was a disciple, testified all the time and always my first airline of choice for the past 35+ years.<\/p>\n<p>Very sad day . \u00a0. .<\/p>\n<p>Vickie Strate<\/p>\n<p>___________________________________<\/p>\n<p>Bob, you\u2019re so right. I loved Southwest so much I even bought their stock. What they don\u2019t understand is that they were unique among airlines, and now they\u2019re just another airline, joining what may be the most hated industry, with their gouging and VIP\/1st class wankery. I\u2019m done too, but I\u2019m also heartbroken. I feel like \u00a0everything interesting and unusual, from books to music to movies to airlines, is going to be bought, get the edges filed off by profiteers, and then resold at a premium, only to lose market share and die.<\/p>\n<p>Bonnie Hayes<\/p>\n<p>___________________________________<\/p>\n<p>Totally agree and am glad to see that I&#8217;m not alone in\u00a0questioning their\u00a0recent decisions.<\/p>\n<p>I am a Southwest loyalist, but won&#8217;t be once they change to assigned seats.<\/p>\n<p>I have always liked that Southwest is Truth in Advertising. You pay for a ticket and if you want to pay a little extra you can find an aisle seat. You can check a bag for free (Why is everyone so opposed to checking their roller bags? Just buy a frickin&#8217; Apple airtag and throw it in your bag!). They don&#8217;t have a million different tiers to boarding that slow everyone down.<\/p>\n<p>Now they want to be just like the other crappy airlines.<\/p>\n<p>Jack Pratt<\/p>\n<p>___________________________________<\/p>\n<p>Spot on. Breaks my heart. I flew only Southwest for years, flew my whole band around the country. I have only Southwest credit cards. I actively felt bad for all the poor fools traveling on the fake corporate airlines. Suckers who just didn\u2019t get it and settled for second best. And now, thanks to typical modern American private equity bullsh*t, our beloved Southwest is just another corporate fake. It\u2019s sickening. A betrayal, just as you described. They upped their pricing, then announced the seat change, now this? I will use up my considerable points on tickets as needed, but in the last year I found myself on Alaska, Frontier, Spirit, and this week on United. Wtf?!<\/p>\n<p>Ralph Covert<\/p>\n<p>___________________________________<\/p>\n<p>I\u2019m with you on this, Bob.<\/p>\n<p>Private equity and \u201cactivist\u201d (read \u2018looters) investors don\u2019t care about brands. They don\u2019t even understand their value so they create spreadsheets that undervalue \u201cbrand equity\u201d so they can squeeze more \u201cvalue\u201d (read \u2018money\u2019) out of the company.<\/p>\n<p>We\u2019re watching a version of collapsing brand equity right now in America &#8211; Elon Musk (including Tesla and Space X) has gone from being a big brand to a failing brand, seemingly overnight because once you pop the balloon it\u2019s hard to get the air back in. This may happen to Southwest.<\/p>\n<p>John Parikhal<\/p>\n<p>___________________________________<\/p>\n<p>You are so right. Once I use the rest of my miles Southwest is no longer my first choice.<\/p>\n<p>Herb Kelleher is probably spinning in his grave.<\/p>\n<p>Too bad\u2026<\/p>\n<p>Mike Crowley<\/p>\n<p>___________________________________<\/p>\n<p>Absolutely right, Bob. It&#8217;s such a shame. They were one of the last companies who really didn&#8217;t try to pry every last penny out of your wallet. So much for that. It was a great run.<\/p>\n<p>Bill Higgins<\/p>\n<p>___________________________________<\/p>\n<p>\u201cSouthwest, I&#8217;M DONE!\u201d<\/p>\n<p>Right on! \u00a0Jet blue is picking up the slack &#8211; bigger seats, modest pricing if you check a bag, great pricing if you don\u2019t. SW can suck it.<\/p>\n<p>Thomas Howell<\/p>\n<p>___________________________________<\/p>\n<p>Old Business Plan: Be different = success<br \/>\nNew Business Plan: Be like everyone else = Fail<\/p>\n<p>Who loses\u2026\u2026.Consumers<\/p>\n<p>Jim Clemenson<\/p>\n<p>___________________________________<\/p>\n<p>End of an Era.<br \/>\nEven more than being cheap, everyone thinks it&#8217;s cool to scam.<br \/>\nSadly.<br \/>\nHolly Gleason<br \/>\nNashville, TN<\/p>\n<p>___________________________________<\/p>\n<p>That&#8217;s a shame.\u00a0 PE groups f*ck things up.\u00a0 Southwest did lose its brand equity overnight, and it&#8217;s disappointing.\u00a0 The\u00a0Venture Capital companies are doing the same thing to Whataburger in Texas, Whataburger being Texas&#8217; In N Out burger joint.\u00a0 The hamburgers are shrinking, and prices are rising.\u00a0 That&#8217;s the PE playbook.\u00a0 It&#8217;s unimaginative, but it works.\u00a0 Make it cheaper, make it smaller, and raise prices.\u00a0 Blame it on supply chain issues, tariffs, the price of eggs, or labor costs.\u00a0 Just do it.\u00a0 No need to be honest or truthful, just have a story.\u00a0 But if you blame it on labor costs, make sure not to raise wages.\u00a0 Labor cost\u00a0is\u00a0 an excuse, not a reality.<\/p>\n<p>If I had the ability, I&#8217;d tax PE groups out of existence.\u00a0 Tax gains at 75% and no loss write offs.\u00a0 Get a real career, do something productive rather than just take your cut of other people&#8217;s money.<\/p>\n<p>Mike McBath<\/p>\n<p>___________________________________<\/p>\n<p>I agree. My use was similar to yours. I chose SW because of the feel and for me they reduced the friction of travel. Why would anyone choose to run a business by competing on price, if you don\u2019t have to?<\/p>\n<p>Dave Petersen<\/p>\n<p>___________________________________<\/p>\n<p>This decision is worse than the one to introduce New Coke in 1985.\u00a0 The no-charging for bags was sacred.\u00a0 It was their $1.50 Costco hot dog.<\/p>\n<p>Douglas Trapasso<\/p>\n<p>___________________________________<\/p>\n<p>I am a longtime and passionate Southwest fan and I feel exactly as you do. I built my 10 state territory with Southwest. If they fly there, I\u2019ll open an account there. It served me well.<\/p>\n<p>What management has done to eliminate what makes the airline unique is devastating. I am a Southwest credit card holder, shareholder, and Rapid Rewards member from the 90s with A-List Preferred status and a Companion Pass. It\u2019s the only brand I care about.<\/p>\n<p>Thanks to Elliott I will start looking for alternatives that may better suit me. No more 1-stop flights because I want to fly Southwest. Perhaps United is a good fit for me with their lounge access and first class upgrades. \u00a0They have a credit card too&#8230;<\/p>\n<p>I would have never strayed from Southwest in the past but it\u2019s a new day with Elliott in charge. Herb is likely rolling in his grave.<\/p>\n<p>All the best to you, safe travels.<\/p>\n<p>Regards,<\/p>\n<p>Jason Asher<\/p>\n<p>___________________________________<\/p>\n<p>Welcome to activist investors like Elliot.\u00a0 I worked for a company that tjhey targeted a number years ago and watched them decimate it.<\/p>\n<p>As far as Southwest, they needed to grow up and figure out who they wanted to be.\u00a0 A ULCC (Ultra Low Cost Carrier) like Frontier, Spirit and Alligent\u00a0or one of the bigs like Delta, AA, UA and JetBlue.\u00a0 They were riding the fence too long and here come Elliot.<\/p>\n<p>The delta between an AA fare and an SW fare out of my home airport, exact date\/time usually was the cost of two bags on AA plus&#8230;\u00a0 20-40 bucks a ticket.\u00a0 So there&#8217;s your Early Bird.<\/p>\n<p>The illusion was exposed, and the ULCCs and the bigs brought Southwest down to earth.<\/p>\n<p>ps &#8211; I hated the folksy FA&#8217;s and the announcement shenanigans&#8230;\u00a0 you can only hear the same jokes so many times&#8230;<\/p>\n<p>Jim Anderson<\/p>\n<p>___________________________________<\/p>\n<p>Bob, I have said for years of flying for business. If you can\u2019t lift your carry-on over your head, check it!<br \/>\nWhen I first used Southwest in Texas it was like Greyhound. You went to the gate and waited for the next flight.<\/p>\n<p>Gary Einhorn<\/p>\n<p>___________________________________<\/p>\n<p>Agreed. Or, to be perfectly\u00a0clear to Southwest: Buh-bye.<\/p>\n<p>Mike Mettler<\/p>\n<p>___________________________________<\/p>\n<p>My company has clients that are owned by private equity, and my dad\u2019s firm that he built over 35 years had to sell to private equity because no one else would buy it. My experience across the board has led me to one conclusion, echoing your own: f*ck private equity. They are unAmerican and killers of the American Dream.<\/p>\n<p>Gretchen Morgenson\u2019s book \u201cThese Are the Plunderers\u201d says it a lot better than I can.<\/p>\n<p>Thanks for calling out these troglodytes.<\/p>\n<p>Mitchell Maddox<\/p>\n<p>___________________________________<\/p>\n<p>Agree with you totally, Bob.\u00a0 The reason I flew Southwest was, as you say, the atmosphere and the free bags and they had a pretty good rewards program, which they are also docking.<\/p>\n<p>&nbsp;<\/p>\n<p>Why would I keep flying them?\u00a0 I won\u2019t.\u00a0 Bad business decision, Southwest.\u00a0 Now you are just every other airline.<\/p>\n<p>Jan Jankingston<\/p>\n<p>___________________________________<\/p>\n<p>I will be joining you in avoiding Southwest Airlines in future.<\/p>\n<p>One of the few pleasures in life was avoiding the hassle of dragging a bag around an airport and then trying to not only find a space for it on the the plane but a seat nearby,<\/p>\n<p>From now on, I will drive to most of the places I would have flown Southwest. And will find another airline to where I can not drive.<\/p>\n<p>The airline will return to being SouthWORST.<\/p>\n<p>Make American Skies Unfriendly Again<\/p>\n<p>Gregory Betley<\/p>\n<p>___________________________________<\/p>\n<p>Ever since airlines started charging for checked bags, travel has gotten much worse. The size and amount of carry on luggage people bring onboard is ridiculous. It doubles the boarding time. There\u2019s always an announcement that there\u2019s not enough overhead space and bags will be checked at the gate (for free usually, maybe that\u2019s their plan). It makes the flying experience slightly more miserable.<\/p>\n<p>The carry on situation needs to be addressed. I\u2019m tired of taking a backpack to the head while i\u2019m sitting in my seat and some asshole blazes past me with 3 giant carry on items.<\/p>\n<p>The difference between the US based flight crews and European flight crews is astonishing. I\u2019m guessing in Europe they\u2019re treated much better by the customers and employers.<\/p>\n<p>But here in North America I think there\u2019s pretty low morale among flight attendants, and I can understand why. The worst of humanity is unleashed at airports. We all have horror stories.<\/p>\n<p>Jay Ruston<\/p>\n<p>___________________________________<\/p>\n<p>God damnit\u2026 I\u2019ve always stood by SouthWest \u2026 THE PEOPLES AIRLINE!<\/p>\n<p>Sad for me to read, and the symbolism is telling. Sucks.<\/p>\n<p>Maybe if enough people stand up they\u2019ll go back to what made them the best.<\/p>\n<p>Cheers,<\/p>\n<p>James Davy Eggleston<\/p>\n<p>___________________________________<\/p>\n<p>Bob, I am with your philosophy 100%. I will use them till my miles evaporate. Hopefully, this greedy move will cost in losses what the extra dollars get them. SCREW southwest!!!!!!!!!!!!!!!!!!<\/p>\n<p>N. Dauria<\/p>\n<p>___________________________________<\/p>\n<p>The video going around\u00a0 the past few weeks of some asswipe MAGA singing that stupid Lee Greenwood tune over the intercom on a Southwest flight was the spark, and the email I got from the airline this morning about the bags was the nail in the coffin, to which I replied: I GUARANTEE SOUTHWEST IS NOW MY LAST-RESORT CARRIER. And they didn&#8217;t even have the balls to say how much the bag charge will be. As you said, F*ck &#8217;em.<\/p>\n<p>Thomas Wilson<\/p>\n<p>___________________________________<\/p>\n<p>I&#8217;m a Southwest loyalist. Of course, with Baltimore-Washington International being my home airport \u2014 and SWA accounting for 80% of the flights \u2014 there\u2019s not much of a choice. But it&#8217;s not just the availability of non-stops to most domestic locations; I\u2019ve always loved the quirkiness and the perks.<\/p>\n<p>No change or cancellation fees, credits that never expire, no baggage fees, great customer service with a smile \u2014 it\u2019s all worked well for me.<\/p>\n<p>I was even a fan back in the days when you had to get to the airport early, grab a plastic boarding card, and sit on the floor to claim your spot!<\/p>\n<p>So yeah, I was definitely pissed when I got that email this morning about all the changes and the typical legacy airline nickel-and-diming. But reading more closely, it looks like if you&#8217;re on the A-list, have a Southwest credit card, etc., you still get free bag checks. So for now, I&#8217;m still in.<\/p>\n<p>But beyond just squeezing more revenue, it feels like they&#8217;re playing the loyalty game \u2014\u00a0\u201cIf you like us, we\u2019ll treat you special.\u201d\u00a0I\u2019m willing to play along, but I do wonder if I\u2019d feel the same way if BWI weren\u2019t my home base.<\/p>\n<p>So I guess you\u2019re right \u2014 Southwest used to be like Phish or The Dead, and now they\u2019re more like every corporate act we love but hate.<\/p>\n<p>Rich Madow<\/p>\n<p>___________________________________<\/p>\n<p>It&#8217;s not just the bags, Bob. \u00a0But there&#8217;s more!<\/p>\n<p>Also tucked into their press release&#8230; &#8220;We will also begin to vary our redemption rates across our fare products on some high- and low-demand travel periods.&#8221; Can you say insane uncapped dynamic pricing?<\/p>\n<p>&amp;<\/p>\n<p>&#8220;Flight credits issued for tickets purchased on or after May 28, 2025 will expire one year or earlier from the date of ticketing, depending on the fare type purchased.&#8221; \u00a0This is a big change considering just a few years ago they did away with expirations on flight credits.<\/p>\n<p>&amp;<\/p>\n<p>Southwest, without publicly announcing it, cut the amount of points you earn by flying with them by a lot for Wanna Get Away fares. \u00a0Basically, you&#8217;ll be earning a lot less than before.<\/p>\n<p>Devaluation after devaluation. \u00a0What even differentiates Southwest anymore? \u00a0They&#8217;re basically JetBlue now, except JetBlue at least has the best business class (Mint) out of all the US carriers. \u00a0Their pricing has also increased over the last few years on many popular routes. \u00a0The companion pass is the only thing they have left and I can&#8217;t imagine earning it will be as easy moving forward either.<\/p>\n<p>Richard Young<\/p>\n<p>___________________________________<\/p>\n<p>Pre boarders have ruined Southwest experience.<\/p>\n<p>Michael Monaghan<\/p>\n<p>___________________________________<\/p>\n<p>I grew up in DC but live in Austin. I used to fly American to see family in the DC area but gave that up when Southwest added non-stop flights to BWI and Dulles. And I loved the vibe on the Southwest flights. Flights on American seemed like a cold shower as compared to the experience in SW. And everytime something bad happened on an American flight they were never at fault. I remember\u00a0driving to Dulles in a snowstorm to get my bags that had arrived late but for which I had been promised they would be delivered at my door. Contrast that to SW allowing\u00a0me to change my flight to an earlier one even when it was against the policy to do that on a flight I booked on points. My experiences with SW employees were great, They were there to help.\u00a0 I&#8217;ve probably flown 95 percent on SW since the late 90s. I hate the thought of them becoming just another cold shower. Given what is going on in DC maybe I will start to drive everywhere.<\/p>\n<p>Joe Sherfy<\/p>\n<p>___________________________________<\/p>\n<p>Ya know, I like Southwest in theory more than in practice. The cheap airfare is enticing, sure, but I seldom can find a direct flight through them. If I want to get to Chicago, I have to fly a connect to Indianapolis or Kansas City, and it takes up more than double\u00a0the time a direct flight would take.<\/p>\n<p>But you&#8217;re right about\u00a0Southwest being egalitarian. We&#8217;re in an era where you have to fly first class just to be treated as a human being. At this trajectory, first class will be like coach, where you have to pay $300 extra just for Biscoff cookies and a headrest LED screen. I&#8217;m a millennial, so when I hear boomers tell of the stewardess carving corned beef and the bathroom not being the size of a broom closet in Manhattan, it sounds alien to me (like every airline was Air Emirates).<\/p>\n<p>I know the boomers get a lot of flak for &#8220;ruining&#8221; everything, but I KNOW y&#8217;all would never willingly cede those comforts, so I choose to blame that on Gen X and the people my age.<\/p>\n<p>Garrett Gravley<\/p>\n<p>___________________________________<\/p>\n<p>You are 100% correct. \u00a0Southwest became my airline of choice when the others started charging for bags. \u00a0Prior to that I had no loyalty. \u00a0It\u2019s differentiators that set companies apart and the brain trust at Southwest has determined that is no longer a thing. \u00a0Even when I\u00a0don\u2019t check a bag Southwest is my goto. \u00a0Another great company taken down by boys proficient in\u00a0Excel who have to show their bosses they are earning their paycheck. \u00a0They couldn\u2019t care less about long term viability or the customer experience.<\/p>\n<p>Thanks,<\/p>\n<p>Neal Berz<\/p>\n<p>___________________________________<\/p>\n<p>So these jackalopes just pissed away a third of a billion dollars, if the experts&#8217; projections are right.<\/p>\n<p>The post-truth world is also post-competence. Even post-intelligent.<\/p>\n<p>Normally you would think that evil thieves are as competent as they are cold blooded. Nope, post-truth, facts don&#8217;t exist. You want to believe you have an opportunity to gouge down an extra billion and a half? But the facts suggest otherwise? F*ck facts. Just believe what you want.<\/p>\n<p>If you&#8217;re thinking that these chuckleheads are sitting ducks for the next con man who comes along&#8230;. you&#8217;re not alone. You, me, and the con man.<\/p>\n<p>-Carl Seibert<\/p>\n<p>Anybody whose ridden an airline since the 1980s and has endured the clusterf*ck when every entitled idiot on the plane tries to retrieve their damn bag from the bins understands that the best thing that airlines could do to civilize the experience would be to make checked bags free and charge for use of the bins. Or if gouging your customers is your thing, charge for both, but more for the bins!<\/p>\n<p>___________________________________<\/p>\n<p>Bob: Get the Alaska Airlines Visa card. You get 70,000 free miles when signing up, free baggage check-in for yourself plus SIX others on your same reservation, priority boarding, discounts on in-flight food, an annual companion fare for $99 plus tax and with no restrictions, daily discounts at online retailers, and partnerships with Delta in the USA and Global Alliance airline partners for international flights \u2014 miles earned on partner airlines go onto you Alaska mileage account. It flies to Hawaii, Mexico, and nonstop from Seattle to Tokyo and Seoul. It\u2019s really a no-brainer to switch to Alaska, especially for those living on the Left Coast.<\/p>\n<p>Dottie Martin<br \/>\nCurrent St. Louisan, former Seattle-ite, satisfied Alaska Airlines member since 2007<\/p>\n<p>___________________________________<\/p>\n<p>Southwest went downhill when Herb Kelleher left. I used to fly them all the time. Now only if necessary. You\u2019re correct on the McKinsey beancounters.<\/p>\n<p>Bill Powell<\/p>\n<p>___________________________________<\/p>\n<p>First off, totally surprised you endorse (endorsed) Southwest. I&#8217;m actually pleased, but surprised.<\/p>\n<p>I don&#8217;t fly with them much, too many shenanigans before the flight and in the air, as documented in their own reality series (even if scripted, I saw these things happen a lot!), but it was always nice to know I didn&#8217;t have to worry about bags because of or in lieu of my status with their loyalty program.\u00a0 Their prices are more on par with others now, but there was a time they undercut everyone.<\/p>\n<p>Why I never totally fell in love?\u00a0 They took over ATA and wiped out perhaps the best loyalty program that had ever existed in the air at least in my time on Earth so far, you would earn four points and that would get you a free one-way flight, 8 points would get you around trip. Simply double that for their business class or use your free trip and just pay the $49 upgrade for business class at check-in, which 90% of the time I was able to do. I was very disappointed when this business model vanished under Southwest. And I almost fainted when I read your comment about having 127 people in preboard for assistance and every one of them doing somersaults down the aisle while those of us that might have paid for that coveted A1 through A15 boarding position have to stand and wonder where we&#8217;re going to be in importance.<\/p>\n<p>One of my most memorable flights on Southwest originated in Orlando, it was going to Las Vegas if I&#8217;m not mistaken, and I was one of the first five people on, A5 to be exact, and there&#8217;s already 20 people sitting up front, people NO ONE saw board&#8230;and from that day forward I think I&#8217;ve just forgotten to book Southwest unless I absolutely have to because there is some game in there that needs to be fixed, perhaps now that they&#8217;re going to start charging for everything like everybody else, the playing field will level itself out.<\/p>\n<p>Kevin Andrusia<\/p>\n<p>Orlando Florida<\/p>\n<p>___________________________________<\/p>\n<p>Congrats on being a stand up person who pays for early boarding. I normally would but given the millions of miles I&#8217;ve flown, I figure I deserve a break. At the gate (the agents are usually pretty young), I shuffle up to the counter, sometimes with a faint limp, and ask the agent if I could board early. They always say yes! We look really old to them.<\/p>\n<p>Of course the main reason for doing so is to beat the other passengers to the punch. You do NOT want to go to the trouble of having only a carry on which is then relegated to the hold because there was no more overhead space for reasons you mention.<\/p>\n<p>You&#8217;ve earned a pass. We deserve someone youngster giving up a seat for us or senior discount days. Take what they&#8217;re giving you. We deserve it, seniority counts.<\/p>\n<p>John Brodey<\/p>\n<p>___________________________________<\/p>\n<p>I fly Southwest all the time. Saw the notice today. My last flight a few days ago\u00a0LA to Nashville, 26 pre boarders. It\u2019s so annoying, \u00a0I now count how many, now there have been more into the 30\u2019s. Some of those people looked pretty good to me. There are those who need it and should have help. \u00a0I asked a flight attendant about it, she told me that the crews are convinced miraculous healings happen on the on ramp as some leap out of their wheel chairs waving their canes over their heads once at the entrance to the to the plane. As you said love the SW crews. I wasn\u2019t sure if you were aware of the apparent spiritual aspect acknowledge by crew members. \u00a0Now you know. Service animals, that\u2019s a whole other conversation. Dogs\/cats\/birds you name it in strollers and beyond on flights, \u00a0this is far worse.<\/p>\n<p>Dave May<\/p>\n<p>___________________________________<\/p>\n<p>Southwest hasn&#8217;t\u00a0been the same in years. It started when they got rid of the peanuts.<\/p>\n<p>Kyle JF<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>They\u2019ve potentially just lost so much of the touring business. Free bags has been a budget-saving godsend. And Nashville is a hub! Lisa Arzt ___________________________________ I&#8217;m with you here.\u00a0 A long time LUV customer and at one time investor, because I loved the service. 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